Join us for EMACS – The Customer Experience Conference October 3rd through the 6th in Orlando, FL. The EMACS agenda is comprised of a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.
EMACS welcomes over 30 speakers from utilities across the United States and Canada and includes presentations on topics including:
Customer service management and technologies
Marketing programs
Energy efficiency programs
Customer contact channel trends
Customer satisfaction and research
Billing and payment